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The
investment in IT systems begins to pay-back on delivery and the
eLogistics®
support is designed to help your organisation to exceed
expectation. Our support is personal and cost effective. Each of your
people in the support programme is known personally and with complete
details to your support team. We will provide our support staff with
the full details of the assets and software used by each of your
staff, their level of training and expertise and the work they
perform.
We do
not have automated telephone systems and respond in person within
defined timescales, where possible to appointment, during any defined
hours including 24 x 7 where required.
We
deploy different helpdesk staff according and appropriate to user
requirement with the aim of resolving issues either by return of email
or during one call by a named member of staff.
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